Lead Operations Administrator
Company: Houston Methodist Cypress Hospital
Location: Grapeland
Posted on: September 29, 2024
Job Description:
Lead Operations Administrator role at Houston Methodist requires
a seasoned professional to oversee operational oversight,
leadership, and direction in unforeseen situations, fostering
interdepartmental collaboration and ensuring timely and effective
communication.
Key Responsibilities:
- Provide operational oversight and leadership throughout the
organization
- Lead initiatives as directed by management
- Oversight and scheduling of the Labor Pool
- Direction in unforeseen situations, making timely decisions
that directly impact patient care
- Foster interdepartmental/interprofessional
collaboration
- Model and ensure timely and effective oral/written
communication
- Provide clinical guidance in the management of patient care,
staffing, and interpreting and implementing established policies
and procedures
- Demonstrate critical thinking through self-direction,
initiative, effective interpersonal skills, and excellent
oral/written communication skills
People Essential Functions:
- Actively participates in the interviewing process of candidates
in OA position
- Coordinates the orientation schedule of newly hired OA
- Collaborates in the preparation of annual evaluations with
supporting physician and management personnel
- Trains new employees hired for the Operations Administrator
role
- Assigns available personnel, assesses triage assignments, and
makes appropriate modifications during the shift as
necessary
- Plans and coordinates staffing needs for the next shift and
assesses needs for the following shift
- Role models fair and consistent leadership skills for effective
team dynamics and teambuilding strategies through problem
resolution and coaching
- Supports policy adherence and provides disciplinary measures
when appropriate
- Role models interprofessional communication, which includes
active listening and teaching, communicating organizational
information and all aspects of administrative and clinical practice
in a respectful and positive way when interacting with
staff
- Assists with staff stress management as needed
- Drives improvement of initiatives for department score for
employee engagement
Service Essential Functions:
- Coordinates and expedites the admission/discharge, transfer,
and bed control process to optimize patient flow
- Monitors and facilitates smooth and timely patient flow to
ensure process efficiency
- Provides bed assignments support as needed with
designee
- Provides oversight and scheduling of the Labor Pool
- Oversees the activity in hospital operations during their
shift
- Manages administrative issues effectively, informs, and
documents pertinent information to Executive-On-Call, executive
staff, directors, and managers
- Partners with public relations to manage outside media
- Troubleshoots problems and/or issues regarding patient/family
care, visitors, and facility issues on off shifts and
weekends
- Drives service standards and activities to improve department
score for patient satisfaction, through role modeling and fostering
accountability
Quality/Safety Essential Functions:
- Monitors and analyzes work methods, staff scheduling, and makes
appropriate adjustments to assure a high level of service quality
and cost effectiveness
- Maintains awareness/responsiveness of all emergency codes and
disaster preparedness, coordinating when critical situations
occur
- Role models situational awareness, using teachable moments to
improve safety
- Participates and/or leads and facilitates department process
improvements
Finance Essential Functions:
- Attends daily care coordination rounds to facilitate patient
progression
- Manages bed closures and staffing allocation/cancellations to
optimize efficiencies and reduce overtime
- Provides oversight of the department schedule and
timekeeping
- Implements department strategies to achieve financial targets
and staffing needs
- Mentors others to do the same through timely documentation of
care, decreasing length of stay, optimizing efficiency, minimizing
incidental overtime, and other areas as appropriate
- Measures and analyzes resource allocation based on department
and organizational needs
- Identifies cost-saving or revenue opportunities
Growth/Innovation Essential Functions:
- Generates and communicates new ideas to lead team to creative
strategies that improve quality or service and impact the facility
and address organization or department priorities
- Actively participates in hospital quality, service, and shared
governance councils
- Supports change initiatives and adapts to unexpected
changes
- Seeks opportunities to identify developmental needs of self and
staff and takes appropriate action
- Ensures own career discussions occur with appropriate
management
- Completes and updates the My Development Plan on an on-going
basis
Education:
- Bachelor's degree or higher from an accredited school of
nursing
- Master's degree preferred
Work Experience:
- Five years hospital experience in nursing; for HM internal,
four years' experience in nursing which includes HM performance
that demonstrates progressive leadership abilities, i.e., charge
nurse responsibilities
- One-year HM Operations Administrator experience
Licenses and Certifications - Required:
- RN - Registered Nurse - Texas State Licensure and/or Compact
State Licensure within 60 days OR
- RN-Temp - Registered Nurse - Temporary State Licensure within
60 days AND
- BLS - Basic Life Support (AHA) AND
- NVCRISIS - Nonviolent Crisis Intervention (CPI) AND
- Magnet - ANCC Recognized Certification
Knowledge, Skills, and Abilities:
- Demonstrates the skills and competencies necessary to safely
perform the assigned job, determined through on-going skills,
competency assessments, and performance evaluations
- Sufficient proficiency in speaking, reading, and writing the
English language necessary to perform the essential functions of
this job, especially with regard to activities impacting patient or
employee safety or security
- Ability to effectively communicate with patients, physicians,
family members, and co-workers in a manner consistent with a
customer service focus and application of positive language
principles
- Demonstrates the ability to interact with others in a way that
gives them confidence in one's intentions and those of the
organization
- Demonstrates successful conflict resolution skills in a timely
manner with patients, families, physicians, and other healthcare
team members
- Demonstrates leadership qualities and critical thinking through
self-direction initiative, effective interpersonal skills, and
excellent oral/written communication skills
- Ability to work effectively in a fast-paced
environment
- Demonstrates flexibility and adaptability in the
workplace
- Demonstrates problem-solving skills to include investigation,
identification of cause(s), and development of corrective
action
Company Profile:
Houston Methodist is a leading healthcare provider in the region,
committed to delivering exceptional patient care and advancing
medical innovation.
Keywords: Houston Methodist Cypress Hospital, Shreveport , Lead Operations Administrator, Other , Grapeland, Louisiana
Didn't find what you're looking for? Search again!
Loading more jobs...