Epic Analyst - Ambulatory
Company: Christus Health
Location: Tyler
Posted on: October 26, 2024
Job Description:
Description
Summary: The Application System Analyst Senior serves as a liaison
between system end-users (customers), operational leaders,
additional support resources and vendors to design, build and
optimize their assigned applications in a timely and high-quality
manner. The Systems Analyst Senior will provide application support
and optimization. They work closely with the Service Desk to assist
in responding to service requests. The Application System Analyst
Senior must be able to analyze business issues/requirements and
workflows and apply their application knowledge to meet operational
and organizational needs. Project implementation responsibilities
include collaborating with customers contributing to the analysis,
testing, and documentation and implementation of medium to high
complexity activities of assigned software. This position must
possess sufficient detailed healthcare knowledge and systems
expertise to implement medium to high complexity assigned
application with minimal guidance. The Associate must be a
self-motivated individual with exceptional communication and
interpersonal skills and the ability to work well in team
environments. Responsibilities:
- Analyze, develop, test, document, educate, implement, support,
and maintain or optimize assigned applications, solutions and
business processes to meet operational and technical
requirements.
- Independently provides guidance and leadership on quality
assurance and testing initiatives. Demonstrates ability to lead
team through complex integrated testing processes. Able to manage
testing projects as necessary.
- Demonstrates an advanced level of application understanding,
and applies expertise to help meet customer goals and outcomes.
Tackles new problems using experimentation, including successes and
failure experiences. Creative problem solving beyond standard
recommendations and practice.
- Applies advanced level understanding of assigned
clinical/business operations, processes, and workflows. Discusses,
and identifies dependencies with project team members and
stakeholders. Maintains collaborative customer relationships;
Ensures the needs of the customer are fully represented in all
updates. Provides clear and organized status reporting on key
project areas to be used as external communications to
stakeholders. Coordinates team members to gather information and
prepare organized, consistent, and accurate status reporting.
- Leads and evaluates process and requirements analysis,
including process mapping though current flow charts, documents,
future needs/plans, requirement elicitation, stakeholder analysis,
and specification gathering on complex projects/requests.
Responsible for completing gap analysis, and providing cross
application recommendations.
- Possesses the skill to develop strong and positive
relationships with client management at all levels. Is respected by
the client as an expert and end users demonstrate confidence in the
individual.
- Contributes to strategy discussions by proactively identifying
options with associated pros and cons with team members,
stakeholders and leaders. Consistently displays superior judgment.
Reputation for high-quality decisions.
- Adhere to organization standards for system configuration and
change control.
- Able to understand complex requirements of end users and
project goals and propose technical solutions for multifarious
design, configuration needs. Able to independently analyze, design,
and configure the application. Ability to teach team members
complex design, configuration.
- Collaborate and develop strong relationships with end user
communities, customers and business partners.
- Collaborate with Operational Leaders to focus on standardized
best practice workflow processes and content to ensure alignment
across all ministries, to create efficiencies, and to ensure
optimal operational processes.
- Coordinates code changes with appropriate vendor related to
financial and business application issues.
- Collaborates with Technical Team to identify and infrastructure
related issues that have resulted in application issues.
- Share industry best practices from vendors with Operational
Leaders.
- Demonstrates increasing technical knowledge of the assigned
application including relationships of infrastructure and impact to
user if unavailable.
- Serves as a liaison between business operations and providers,
internal information technology, system users and vendors working
within the defined project objectives for issue and problem
resolution.
- Follows strict change management processes ensuring proper
approval, testing, and validation of system changes.
- Reviews and provides feedback on documentation written by
others. Articulates issues and complex concepts in appropriate
manner based on the audience.
- Associate continuously reviews, adjusts, and grows his/her
skills, habits, work ethic, and behaviors to ensure positive peer
interactions and a positive and interactive team atmosphere.
Associate exhibits constant efforts to improve and maintain healthy
and positive interpersonal and team interactions.
- Proactively and independently troubleshoot and resolve moderate
incidents and requests without direction.
- Design, configuration and deliverables demonstrate exceptional
ability to address complex end user needs. Quality has the
confidence of project management. Sets the bar for project team
quality work.
- Independently manages medium to large scale and complex
projects/requests. Collaborates with team members as needed.
- Complete in a timely manner assigned courses within
Healthstream, other electronic tracking tools for educational
related material or attend presentations in person as
assigned.
- Ensure the services that he/she provides contribute to the
successful accomplishment of the primary mission of the
department.
- Leads and coordinates across applications for high impact
vendor changes.
- May be required to travel to perform duties.
- May be required to work additional hours as needed during
critical problems.
- Assist in preparation and conducting of continuing formal or
informal training session for users and co-workers.
- Is exceptional at spotting and seizing opportunities.
Proactively plans projects and tasks within application.
- Performs other duties as assigned. Requirements:
- Associates or Bachelor's degree preferred with a focus in
healthcare, business, or information systems. Ability to present
complex data in meaningful method, i. e., charts, graphs
- Ability to adjust to and implement change
- Problem Solving skills
- Multitasking skills
- Work as a team member
- Proficient in Microsoft applications including Word, Excel, and
PowerPoint
- Excellent customer service skills
- Highly effective written and verbal communication and
interpersonal skills to establish working relationships that foster
optimal quality teamwork and education
- Strong organizational skills in managing multiple
priorities
- 5+ years within healthcare, business, or information
systems
- Requires minimal instruction on day-to-day work and general
direction on more complex tasks and projects
- Develops new functionality for requests with little to no
direction and leads multidisciplinary teams throughout
project.
- Regularly serves as mentor or knowledge resource to peers
across community
- Works in a team setting, sharing information and assisting
other junior level team members
- Possesses detailed healthcare knowledge and systems
expertise
- Excellent project management and communication skills, both
verbal and written
- Associated certifications on area of focus, preferred
- For Epic Analysts:
-
- Certified or proficient in assigned Epic module (must be
obtained within 6 months of employment date)
- Certifications or Proficiencies must stay current by
maintaining new version training Work Type: Full Time EEO is the
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Keywords: Christus Health, Shreveport , Epic Analyst - Ambulatory, Professions , Tyler, Louisiana
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